Service Equals Performance Equals Service
by Richard Saporito
http://www.topserveconsulting.com
Service can be described as a "performance" of some kind
involving two parties whereby one party is the benefactor
and the other party is the performing party receiving some
type of monetary payment. The value of the Service depends
on the personal experience of the benefactor.
When I looked it up in Webster's, there it was #11 out of
31 definitions. The payment part was not included, but the
key word mentioned was "performance."
As I relate this to restaurants, it's so easy to see why
dining room service is excellent training for actors,
since they're performing all of the time. There might be
days when their energy level is low, yet they are still
expected to perform on the show stage at night. It is not
much different for dining room service staff whose
livelihood depends quite a bit on how they look and act
before many people per night. The word "performance" makes
a lot of sense when relating it to other Service fields
such as medical, legal, financial and armed, even in
religion they're called prayer services.
With increased human knowledge and modern inventions, the
term "Customer Service" has evolved over time. Whenever a
new technology is invented, an array of "services"
develops making it accessible to the general public with
success depending on product "performance" and the product
related "Services performance." Whether it is a bulb to
make a room bright or a flying machine that sends people
around the world faster, the need for developed services
attached to new technologies does create jobs.
Even at the computer, we dial up our Internet "Service"
Provider to gain access to the information highway. The
instantaneous delivery of sorted out information within
seconds is now the norm. Proper navigation "performance"
(that word again) allow us to surf the World Wide Web
streamlining information at our fingertips. " With
improved search engine technology, the return of consumer
searches has become more categorically specific-once again
proving better performance results in better service
Take a look around, and you will notice service
performances touch every part of our daily lives-many of
which are taken for granted.
Topserve Inc. is a Restaurant Service Consulting and
Waiter Training Company. Richard Saporito, founder, has
over 25yrs. of restaurant service experience in many large,
diverse and profitable establishments. Since the age of 15,
he has worked in more than 20 restaurants and uses this past
successful experience to help restaurants achieve their desired
customer service goals-understanding it may be the
difference between success and
failure.
Richard Saporito, President, Topserve Inc. www.topserveconsulting.com
info@topserveconsulting.com 888-276-4808
This article courtesy of http://www.modrestaurant.com.